My Reply to the Bell Customer Satisfaction Survey

The service rep was very nice, spoke well and so. However, an appointment was made to install the TV service for this morning. I waited home until noon when I phoned to see if the tech was running late. No one phoned me to let me know. I was told I had no appointment for the install. Yet I do have a confirmation # which the rep looked up and apologized for the problem. I was not especially surprised as this is at least the THIRD time Bell has done this to me. I was left on hold to be transferred to someone who would help me today. However, I waited on hold about 10 – 15 minutes and then the call was disconnected. Not by me. At this point I was feeling pretty angry but when I phoned back I did my best to be polite. On this second call I was told I would be phoned by someone TODAY to confirm the order they were supposed to actually be here to install TODAY. I do not have a cell phone so I have waited here all day now for NOTHING!!! Bell has not phoned me about anything, certainly not about confirming the order or apologizing for screwing up. Yes, the Bell reps speak well and are polite. But, I am so extremely tired of the screw ups and so really fed up with platitudes which mean nothing to me. Actions speak louder than words. Bell charges me $2.00 each month just to get a bill from them. This aggravates me, especially when there are ads included. So I am actually paying to get spam from Bell. I doubt an actual human being is reading this. Likely it is just a computer scanning words. Bell does not care about customers obviously. I don’t know why I’m giving Bell more of my time. I will be cancelling the TV order tomorrow when I am less upset and angry. I may cancel everything – it would save me a LOT of stress. No other company I deal with has been this difficult with misleading me, lying to me and all the rest. I like Bell’s actual service. But, having the service is far too much stress and has caused me to lose time at work which puts my job at risk each time Bell makes these non-existent appointments and then expects me to just take another day off for another appointment after they screw up. If an actual human being is reading this would you want to be a Bell customer if this was the day you had today? Not me.

Sorry for the block of text. I could have fixed it when I decided to post it. But, it kind of suits the block format. Like a blockhead in a trap.

It’s almost 4:30 now. Too late to expect a call from Bell. So, just more misinformation or can we just call it a lie because it feels that way to me.

INTP Personality

INTP personality.

This post may have been copied from another source before being posted to HubPages. I don’t know. I did notice some pretty silly typos, so whoever posted it never proofread it.

NTP is the rarest personality type in the 16 personality types in the Myers Briggs Personality Type Indicator. The Myers Briggs Personality Type Indicator is used to make the theory of psychological types described by C G Jung understandable and actually useful in an average person’s life. The whole point of the theory is that much seemingly random variation in the behavior is actually quite orderly and very consistent, being due to basic differences in the ways individuals prefer to use their perception and their own personal judgment.

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Marilyn Says…

Imperfection is beauty, madness is genius and it’s better to be absolutely ridiculous than absolutely boring. – Marilyn Monroe

I’ve been going through a form of madness the past few days. About a month or so ago my MS Windows had to be killed. After disposing of the body (not all that hard when you don’t get a CD when you buy a new PC any more) I began to do it myself. Fixing the computer myself. I started with Ubuntu Linux. I will save you the process but it took a few days of installing, reinstalling, trying other versions and looking for help online. Tonight I have loaded up Xubuntu and so far it is ok. So far… Crossing my eyes, toes and fingers that I can still say that tomorrow and the next day and the week after that.

Automated Customer Service

It’s weird to me that the more they automate customer service, so you don’t actually contact a real person, the more feedback they want from you about their customer service.  What do you say on these customer service surveys?

Yes, your email got here. It didn’t actually answer my question/ problem but thanks for taking the half second to send your automated response and masses of sales/ marketing spiel. Pat your computer on the back for job half assed done.

No doubt you have now added my email address to your marketing campaign. How delightful. I will give you the same consideration and courtesy as you have shown me and quickly add everything you email me to my garbage email for auto delete.

A Quiet Afterwards Kind of Day

Garbage is getting picked up today. I didn’t think it would so I didn’t put it out. Not that I have a lot anyway. For Christmas I wasn’t home so all that wrapping isn’t in my recycling bins.

The best Christmas present I got were new warm socks. The kind that have rubber nubbins at the bottom so you can walk around the house with warm feet that don’t slip on the floors. A good thing here with all the hardwood. I also had two boxes of chocolates which I ate while being lazy playing computer games.

My brother may be over later today. I could get a lift to the grocery store to pick up some more milk. I’m almost out of it. But, I need to go out tomorrow anyway so I can always grab some then.

Not much else going on today.