My Reply to the Bell Customer Satisfaction Survey

The service rep was very nice, spoke well and so. However, an appointment was made to install the TV service for this morning. I waited home until noon when I phoned to see if the tech was running late. No one phoned me to let me know. I was told I had no appointment for the install. Yet I do have a confirmation # which the rep looked up and apologized for the problem. I was not especially surprised as this is at least the THIRD time Bell has done this to me. I was left on hold to be transferred to someone who would help me today. However, I waited on hold about 10 – 15 minutes and then the call was disconnected. Not by me. At this point I was feeling pretty angry but when I phoned back I did my best to be polite. On this second call I was told I would be phoned by someone TODAY to confirm the order they were supposed to actually be here to install TODAY. I do not have a cell phone so I have waited here all day now for NOTHING!!! Bell has not phoned me about anything, certainly not about confirming the order or apologizing for screwing up. Yes, the Bell reps speak well and are polite. But, I am so extremely tired of the screw ups and so really fed up with platitudes which mean nothing to me. Actions speak louder than words. Bell charges me $2.00 each month just to get a bill from them. This aggravates me, especially when there are ads included. So I am actually paying to get spam from Bell. I doubt an actual human being is reading this. Likely it is just a computer scanning words. Bell does not care about customers obviously. I don’t know why I’m giving Bell more of my time. I will be cancelling the TV order tomorrow when I am less upset and angry. I may cancel everything – it would save me a LOT of stress. No other company I deal with has been this difficult with misleading me, lying to me and all the rest. I like Bell’s actual service. But, having the service is far too much stress and has caused me to lose time at work which puts my job at risk each time Bell makes these non-existent appointments and then expects me to just take another day off for another appointment after they screw up. If an actual human being is reading this would you want to be a Bell customer if this was the day you had today? Not me.

Sorry for the block of text. I could have fixed it when I decided to post it. But, it kind of suits the block format. Like a blockhead in a trap.

It’s almost 4:30 now. Too late to expect a call from Bell. So, just more misinformation or can we just call it a lie because it feels that way to me.

Godzilla Knows I Could Write for SheKnows

My sister-in-law, Miss Karol, sent me the link to write for SheKnows. I think they are looking for the domestic Goddess, Mother blogger types. But, I sent in a note anyway. I’m working on the ‘what can it hurt’ theory.

This is what I sent (image not included):
Godzilla - gojira

Tonight I’m listening to Godzilla roar and knock over most of Tokyo (via Roku) while I change WordPress themes. I’m craving a really good, juicy steak or possibly a rich, gooey chocolate cake. I’m almost 50 (December) and I’m trying to lose weight. It’s not easy. But, divorce wasn’t easy. Not having children when I thought I’d have at least 5 of them at one point, was not easy. Looking forward to menopause is not easy – but sometimes I do look forward to it.

I’d like to write for SheKnows because I like to try new things. Also, I’d like to see more women my age, my weight and spinster-like, have a voice. I know I’m not the only woman my age online. Yet most of the blogs and sites I read seem to be written by women who are forever 20-something with high heels and small, adorable children.

That’s 148 words so I will skip right to the links and writing background.

These are my own sites – in various stages of revamping and repair:
http://wordgrrls.com
http://thatgrrl.ca
http://asciiartist.com
http://onlineroadtrip.com
There are more but these four are in better shape. Especially as I have just been ripping up my themes and sidebar clutter tonight.

I have written for other networks, most of which are gone now. I currently write for Squidoo and HubPages (off and on). You can find links to these accounts and my social media in the top navigation bar on my sites. Also, on Word Grrls the About page has details about sites I have written for in my earlier days online (1996 to now).

My name is Laura Brown and I Am Canadian! (I love that video on YouTube). My email is thatgrrl@gmail.com or Twitter me @thatgrrl. My phone is not mobile – 705 797 0387 but it is very obedient.

Thanks for reading!

Laura

I really was watching Godzilla tonight too. It gave me the idea for a post which I wrote on Word Grrls.

When Wax Attacks

I don’t know where this came from originally. I wish I did. I’d gladly link back. My Mom posted it on Facebook, that’s how I found it.

My night began as any other normal weeknight. Come home, fix dinner, and play with the kids. I then had the thought that would ring painfully in my mind for the next few hours: ‘Maybe I should pull the waxing kit out of the medicine cabinet.’

So I headed to the site of my demise: the bathroom. It was one of those ‘cold wax’ kits. No melting a clump of hot wax, you just rub the strips together in your hand, they get warm and you peel them apart and press them to your leg (or wherever else) and you pull the hair right off.

No mess, no fuss. How hard can it be? I mean, I’m not a genius, but I am mechanically inclined enough to figure this out. (YA THINK!?!)

So I pull one of the thin strips out. Its two strips facing each other stuck together. Instead of rubbing them together, my genius kicks in so I get out the hair dryer and heat it to 1000 degrees. (‘Cold wax,’ yeah…right!) I lay the strip across my thigh. Hold the skin around it tight and pull. It works!

OK, so it wasn’t the best feeling, but it wasn’t too bad. I can do this! Hair removal no longer eludes me! I am She-rah, fighter of all wayward body hair and maker of smooth skin extraordinaire.

With my next wax strip I move north after checking on the kids, I sneak back into the bathroom, for the ultimate hair fighting championship. I drop my panties and place one foot on the toilet.

Using the same procedure, I apply the wax strip across the right side of my bikini line, covering the right half of my hoo-ha and stretching down to the inside of my butt cheek (it was a long strip) ..

I inhale deeply and brace myself…RRRRIIIPPP!!!!

I’m blind!!! Blinded from pain!!!!….OH MY GAWD!!!!!!!!!

Vision returning, I notice that I’ve only managed to pull off half the strip. CRAP! Another deep breath and RIPP! Everything is spinning and spotted.

I think I may pass out…must stay conscious…must stay conscious. Do I hear crashing drums??? Breathe, breathe…OK, back to normal.

I want to see my trophy – a wax covered strip, the one that has caused me so much pain, with my hairy pelt sticking to it. I want to revel in the glory that is my triumph over body hair. I hold up the strip!

There’s no hair on it.

Where is the hair??? WHERE IS THE WAX???

Slowly I ease my head down, foot still perched on the toilet. I see the hair. The hair that should be on the strip…it’s not! I touch. .. I am touching wax!!

I run my fingers over the most sensitive part of my body, which is now covered in cold wax and matted hair. Then I make the next BIG mistake…remember my foot is still propped upon the toilet? I know I need to do something. So I put my foot down.

Sealed shut! My butt is sealed shut. Sealed shut!

I penguin walk around the bathroom trying to figure out what to do and think to myself ‘Please don’t let me get the urge to poop. My head may pop off!’
What can I do to melt the wax?

Hot water!! Hot water melts wax!! I’ll run the hottest water I can stand into the bathtub, get in, immerse the wax-covered bits and the wax should melt and I can gently wipe it off, right???

*WRONG!!!!!!!*

I get in the tub – the water is slightly hotter than that used to torture prisoners of war or sterilize surgical equipment – I sit.

Now, the only thing worse than having your nether regions glued together, is having them glued together and then glued to the bottom of the tub…in scalding hot water. Which, by the way, doesn’t melt cold wax.

So, now I’m stuck to the bottom of the tub as though I had cemented myself to the porcelain!! God bless the man who had convinced me a few months ago to have a phone put in the bathroom!!!!!

I call my friend, thinking surely she has waxed before and has some secret of how to get me undone. It’s a very good conversation starter ‘So, my butt and hoo-ha are glued together to the bottom of the tub!’

There is a slight pause. She doesn’t know any secret tricks for removal but she does try to hide her laughter from me. She wants to know exactly where the wax is located, ‘Are we talking cheeks or hole or hoo-ha?’

She’s laughing out loud by now…I can hear her. I give her the rundown and she suggests I call the number on the side of the box.

YEAH!!!!! Right!! I should be the joke of someone else’s night. While we go through various solutions. I resort to trying to scrape the wax off with a razor. Nothing feels better than to have your girlie goodies covered in hot wax, glued shut, stuck to the tub in super hot water and then dry-shaving the sticky wax off!! By now the brain is not working, dignity has taken a major hike and I’m pretty sure I’m going to need Post-Traumatic Stress counseling for this event.

My friend is still talking with me when I finally see my saving grace….the lotion they give you to remove the excess wax.

What do I really have to lose at this point? I rub some on and … OH MY GAWD!!!!!!! The scream probably woke the kids and scared the dickens out of my friend. Its sooo painful, but I really don’t care.
‘IT WORKS!!

It works!!’ I get a hearty congratulation from my friend and she hangs up. I successfully remove the remainder of the wax and then notice to my grief and despair…?

THE HAIR IS STILL HERE…….ALL OF IT!

So I recklessly shave it off. Heck, I’m numb by now. Nothing hurts.
I could have amputated my own leg at this point.

Next week I’m going to try hair color……

Now share this one and give your friends a good laugh!

Talk to Canadian Call Centres

My Mom sent this to me in email. I think it’s great. I’ve worked in Canadian call centres. The job is not the greatest, no customer service job is. But, it pays well enough and there is no reason for businesses to go outside of Canada for customer service people. I’m going to remember this next time I have to deal with someone in customer service. It’s hard enough trying to accomplish anything – they can at least be Canadian and know what I’m talking about as well as keeping the income in Canada for those jobs.
Call Centres – The law in Canada

Good to know, especially since rumour has that Canada Post Customer service is headed to India before the New Year

A lot of us do not realize this option is open to us.

Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc. ) and you find that you’re talking to a foreign customer service representative (with an accent, difficult to understand perhaps in India, Philippines, etc), Please consider doing the following:

After you connect and you realize that the Customer Service Representative is not working in Canada (you can always ask, if you are not sure about the accent), please, very politely this is not about trashing other cultures

Say, “I’d like to speak to a Customer Service Representative in Canada.”

The rep might suggest talking to his/her manager, But, again, politely say,

“Thank you, but I’d like to speak to a Customer Service Representative in Canada ..”

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .

That’s the rule and the LAW.

It takes less than one minute to have your call re-directed to Canada .

Tonight when I got redirected to a Canadian Rep, I asked again to make sure – and yes, she was from Calgary ..

Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps, from this day on.

Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.

If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean…it becomes an exercise in viral marketing 101.

Remember – the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. You will get correct answers, good advice, and solutions to your
problem – in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know….etc…etc.

Where the Wild Things Are: Yule or Christmas

Originally posted to ‘BackWash: Where the Wild Things Are’ newsletter, November, 23, 2003.

Christmas, by that name, is a Christian holiday, Christ’s Mass is how it started as far as I remember. Also, if you want to get technical, holiday is also a Christian word, coming from holy day, the long, extended version before the remix.

I was thinking tonight, do you call it Christmas or always religiously, in a semi-fanatical way, call it Yule? To me, I don’t think the small things are worth fighting against the tide over. I don’t mind calling it Christmas or a holiday. I know what it means to me. I know where it comes from, historically and spiritually.

I also know how I celebrate it. I don’t go to a church, not one recognized by the average Yellow Pages phone book. I live in my ‘church’ it’s always with me and all around me. Mostly, I just like being outside. That’s when I feel closest to everything that matters and makes me feel good.

So, for me Yule or Christmas, is about time outside as well as our family traditions. The Christmas tree, singing carols, the exchange of new pajamas on Christmas Eve, the big dinner, making bread together, driving around admiring the fancy coloured lights, and so on. My favourite things are fresh, new snow on Christmas day and admiring the tree all lit up and decorated with ornaments we’ve made and kept from year to year and relatives past.

However you feel about Yule, remember the spirit of the season. Don’t insist people recognize you as Pagan, call it Yule whenever you might be listening and don’t make someone feel their Christmas is less than your Yule. Play nice. Religious tolerance works both ways.

DNC – Using the Do-Not-Call List for Sales Phone Calls

Is your home phone number on the Do Not Call List? I don’t know if every country has set this up. But, here in Canada, this is what it looks like when you verify that your number is still coming up as DNC (do not call).

I noticed that the calls pretty much stopped the first several months. Then they began to trickle back. Until now there is a stream of them again. Not as many as before, but enough that I logged in today to check that my phone number was still on the list. I know it does expire after some time. But, mine isn’t expired, not by a few years.

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