The New Working Grrl

The new job is a call centre. Taking phone calls to help people with digital TV and phone for a company in Florida. No one is supposed to know they are talking to someone in Ontario, they prefer to let them assume we are all local. Which is fine by me. I’m not expecting to get really chummy with anyone on the phone.

I think the job will be ok. Talking to seniors who are intimidated or just want to avoid technology while still getting it all to work, like magic. A few callers about billing and the odd other issue which isn’t repair related but they just picked the first number in the list of suggestions rather than waiting to talk to the right person. In our case the repair number is #1 on the list so we transfer quite a few calls.

Tomorrow is the last day of the first week of training. That will be nice. Training is mainly listening to the same stuff over and over. It gets tedious. Plus, I think the things which will most confuse me have been brushed over. I’m assuming this is mainly because you can’t really illustrate things until you are actually doing them.

I plan to start taking the local bus to work on Monday. Mom has been taking the car so she can go swimming at the YMCA in the afternoons. Later, I will get a car for myself. Still have to get that licence upgrade to the G2. Another little nagging project. The bus seems to be ok. I just need to take one which goes right past our house to the bus terminal in town which is fairly close to where I am working. I was dreading it, thinking I would end up transferring to several buses on several little routes just to get anywhere. One bus is not bad at all.

Headache today from listening with the phone headset on. I remember getting headaches the same way when I was telemarketing in the US. Hope it doesn’t last. Will really make the day drag on and on and feel stale if I am headachy all day.