My Mom sent this to me in email. I think it’s great. I’ve worked in Canadian call centres. The job is not the greatest, no customer service job is. But, it pays well enough and there is no reason for businesses to go outside of Canada for customer service people. I’m going to remember this next time I have to deal with someone in customer service. It’s hard enough trying to accomplish anything – they can at least be Canadian and know what I’m talking about as well as keeping the income in Canada for those jobs.
Call Centres – The law in Canada
Good to know, especially since rumour has that Canada Post Customer service is headed to India before the New Year
A lot of us do not realize this option is open to us.
Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc. ) and you find that you’re talking to a foreign customer service representative (with an accent, difficult to understand perhaps in India, Philippines, etc), Please consider doing the following:
After you connect and you realize that the Customer Service Representative is not working in Canada (you can always ask, if you are not sure about the accent), please, very politely this is not about trashing other cultures
Say, “I’d like to speak to a Customer Service Representative in Canada.”
The rep might suggest talking to his/her manager, But, again, politely say,
“Thank you, but I’d like to speak to a Customer Service Representative in Canada ..”
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .
That’s the rule and the LAW.
It takes less than one minute to have your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep, I asked again to make sure – and yes, she was from Calgary ..
Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps, from this day on.
Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean…it becomes an exercise in viral marketing 101.
Remember – the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. You will get correct answers, good advice, and solutions to your
problem – in real English.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know….etc…etc.