The service rep was very nice, spoke well and so. However, an appointment was made to install the TV service for this morning. I waited home until noon when I phoned to see if the tech was running late. No one phoned me to let me know. I was told I had no appointment for the install. Yet I do have a confirmation # which the rep looked up and apologized for the problem. I was not especially surprised as this is at least the THIRD time Bell has done this to me. I was left on hold to be transferred to someone who would help me today. However, I waited on hold about 10 – 15 minutes and then the call was disconnected. Not by me. At this point I was feeling pretty angry but when I phoned back I did my best to be polite. On this second call I was told I would be phoned by someone TODAY to confirm the order they were supposed to actually be here to install TODAY. I do not have a cell phone so I have waited here all day now for NOTHING!!! Bell has not phoned me about anything, certainly not about confirming the order or apologizing for screwing up. Yes, the Bell reps speak well and are polite. But, I am so extremely tired of the screw ups and so really fed up with platitudes which mean nothing to me. Actions speak louder than words. Bell charges me $2.00 each month just to get a bill from them. This aggravates me, especially when there are ads included. So I am actually paying to get spam from Bell. I doubt an actual human being is reading this. Likely it is just a computer scanning words. Bell does not care about customers obviously. I don’t know why I’m giving Bell more of my time. I will be cancelling the TV order tomorrow when I am less upset and angry. I may cancel everything – it would save me a LOT of stress. No other company I deal with has been this difficult with misleading me, lying to me and all the rest. I like Bell’s actual service. But, having the service is far too much stress and has caused me to lose time at work which puts my job at risk each time Bell makes these non-existent appointments and then expects me to just take another day off for another appointment after they screw up. If an actual human being is reading this would you want to be a Bell customer if this was the day you had today? Not me.
Sorry for the block of text. I could have fixed it when I decided to post it. But, it kind of suits the block format. Like a blockhead in a trap.
It’s almost 4:30 now. Too late to expect a call from Bell. So, just more misinformation or can we just call it a lie because it feels that way to me.